Excellent Job of Maintaining Our Systems within Workable Budgets

The Vertex Companies (VERTEX) has worked with Optistar since 1999. During this time frame Optistar has successfully integrated us with a publicly traded company in 2001 and also successfully transitioned the company when a management buy back was completed in 2005. VERTEX is a complex and dynamic group of companies with many interested parties. Optistar has always done an excellent job of maintaining our systems within workable budgets. Optistar services have assisted in increasing our productivity and effectiveness as an organization. I look forward to continuing our work together in years to come. Congratulations on being our sole IT provider for the past 16 years!

President
The Vertex Companies
Optistar Technology Consultants, Inc.
5 / 5 stars

Outstanding Service and Responsive to Our Needs

Optistar provides outstanding service. Their network engineers are excellent problem solvers and troubleshooters who are extremely responsive to our needs. They constantly exceed our expectations by being available 24/7.

Partner
Axelrod, Fingerhut & Dennis
Optistar Technology Consultants, Inc.
5 / 5 stars

Optistar is Serious about Security, Responds “Real Time” to our Requests

Before hiring Optistar in 2008, we went through a few IT companies.  One kept us in the dark and we never really knew how secure we were.  Another just seemed like they did not know our needs well and were overcharging us

Optistar from the beginning gained a total understanding of our network and then worked to improve and secure it over time while still meeting our budget. Optistar is very serious in regards to security and regulatory compliance.

Aside from their comprehensive knowledge of network solutions and security, in my opinion what makes Optistar stand out is the relationship they’ve developed with us.   Optistar has always responded in real-time to any and all requests – even from their president.  And, all their staff are friendly and professional.

Vice President
National Medical Reviews
Optistar Technology Consultants, Inc.
5 / 5 stars

24 x 7 Service a HUGE Comfort!

I was a bit surprised at first by the cost; however, after having worked at 2 other animal hospitals that had an "IT guy" I knew that IT service was not something I wanted to skimp on. The "IT guy" was out there more often than not and really did not help improve performance at all. Having Optistar available almost 24/7 is a huge comfort. Even more than I originally thought, if my server goes down, business screeches to a halt. I can't keep medical records, can't process radiographs, can't even close invoices for clients to "check out" (and pay!). We had an issue not long after opening and I almost had a panic attack. You had us back up and running in less than 1 business day. We would have had an enormous amount of lost revenue had you not been there for us.

It is also very reassuring that Optistar is proactively monitoring and managing all our security for us. Again, at the previous hospitals where I worked, almost every single workstation continually "got a virus". Even though employees are instructed to not download anything/no t do personal work on company time/etc. it is foolish to think that every employee follows those rules to a "Tee". All it takes is one download to get some type of malware that can cripple your system. All in all, for the services we receive, it is money WELL spent.

Veterinarian/Owner
Bergen County Veterinary Center
Optistar Technology Consultants, Inc.
5 / 5 stars

Most impressed with Optistar’s depth of expertise and response time. Worth every dollar we spend!

We initially had reservations moving into a business relationship with Optistar mainly because of the cost.  We were used to paying a small, local IT firm pretty short fees for services, but we were also consistently frustrated.  Since we made the choice to go with Optistar their service has exceeded our expectations, and are worth every dollar we spend.

Response is always immediate and extremely professional, and if we need a site visit to resolve an issue, they send a representative within a very short window of time.

We are most impressed with Optistar’s depth of knowledge and expertise.   I appreciate Optistar’s guidance and that they are always looking for ways to make our business systems more efficient. For instance, recently they moved our architectural firm to a Cloud File Server. The switchover has been a fantastic move for our business.

Saltonstall Architects
Marion, Massachusetts
Optistar Technology Consultants, Inc.
5 / 5 stars

Our Last “Company” Was An “IT Guy” Now We Have a Whole Team with Optistar And Our Network Runs 100% Better!

Our business relies on IT. If our server goes down even for 1 hour it can cost us $10,000 or more. We have used Optistar for many years and have consistently received great service across the board. When we first hired them we were skeptical as our last “IT Guy” was simply not reliable.

Since the day OptiStar started they have really impressed us with quality support and reasonable prices. Our network is exactly where we need it to be now and we rely on Optistar more than ever. With Optistar managing our network, our focus can be 100% on our business, our customers and our sales.

Owner
Planet One Components
Optistar Technology Consultants, Inc.
5 / 5 stars

Optistar has Exceeded My Expectations - and I Tend to Have Very High Expectations of Everything

I am absolutely satisfied with Optistar’s service. They respond to requests in a timely, professional manner, and have no problem explaining technical solutions in such a way that non-technical people can understand. They have exceeded my expectations and I tend to have very high expectations of everything. OptiStar has yet to FAIL to meet those expectations - rare in my book! One of the biggest benefits I get from Optistar is their rapid, knowledgeable response to any technical need, no matter the time of day - I've had issues on weekends that have been resolved quickly!

Director of Business Administration
Vertex Environmental Services
Optistar Technology Consultants, Inc.
5 / 5 stars

Better than ANY past IT consultants I’ve ever used

Optistar takes the time to understand my needs and requirements and then to find the best solution to meet them. And it is not always the “latest and greatest” technology. I like that they recommend stable, tried and true solutions.

They do more than just respond to “questions” too. That customer oriented approach combined with their availability to respond to any follow-up questions of clarification make Optistar an ideal IT partner for me - better than any past IT consultants I’ve ever used.

Retiree with over forty years of experience in international development including with the Swedish Government, IUCN, the UN and the World Bank
Optistar Technology Consultants, Inc.
5 / 5 stars