Jeffrey E. Picard President
Excellent Job of Maintaining Our Systems within Workable Budgets
The Vertex Companies (VERTEX) has worked with Optistar since 1999. During this time frame Optistar has successfully integrated us with a publicly traded company in 2001 and also successfully transitioned the company when a management buy back was completed in 2005. VERTEX is a complex and dynamic group of companies with many interested parties. Optistar has always done an excellent job of maintaining our systems within workable budgets. Optistar services have assisted in increasing our productivity and effectiveness as an organization. I look forward to continuing our work together in years to come. Congratulations on being our sole IT provider for the past 16 years!
The Vertex Companies
David Fingerhut Partner
Outstanding Service and Responsive to Our Needs
Optistar provides outstanding service. Their network engineers are excellent problem solvers and troubleshooters who are extremely responsive to our needs. They constantly exceed our expectations by being available 24/7.
Axelrod, Fingerhut & Dennis
Meredith Merlini Vice President
Optistar is Serious about Security, Responds “Real Time” to our Requests
Before hiring Optistar in 2008, we went through a few IT companies. One kept us in the dark and we never really knew how secure we were. Another just seemed like they did not know our needs well and were overcharging us
Optistar from the beginning gained a total understanding of our network and then worked to improve and secure it over time while still meeting our budget. Optistar is very serious in regards to security and regulatory compliance.
Aside from their comprehensive knowledge of network solutions and security, in my opinion what makes Optistar stand out is the relationship they’ve developed with us. Optistar has always responded in real-time to any and all requests – even from their president. And, all their staff are friendly and professional.
National Medical Reviews
Dr. Jill Shiffman Veterinarian/Owner
24 x 7 Service a HUGE Comfort!
I was a bit surprised at first by the cost; however, after having worked at 2 other animal hospitals that had an "IT guy" I knew that IT service was not something I wanted to skimp on. The "IT guy" was out there more often than not and really did not help improve performance at all. Having Optistar available almost 24/7 is a huge comfort. Even more than I originally thought, if my server goes down, business screeches to a halt. I can't keep medical records, can't process radiographs, can't even close invoices for clients to "check out" (and pay!). We had an issue not long after opening and I almost had a panic attack. You had us back up and running in less than 1 business day. We would have had an enormous amount of lost revenue had you not been there for us.
It is also very reassuring that Optistar is proactively monitoring and managing all our security for us. Again, at the previous hospitals where I worked, almost every single workstation continually "got a virus". Even though employees are instructed to not download anything/no t do personal work on company time/etc. it is foolish to think that every employee follows those rules to a "Tee". All it takes is one download to get some type of malware that can cripple your system. All in all, for the services we receive, it is money WELL spent.
Bergen County Veterinary Center
William W. Saltonstall, AIA, LEED AP Saltonstall Architects
Most impressed with Optistar’s depth of expertise and response time. Worth every dollar we spend!
We initially had reservations moving into a business relationship with Optistar mainly because of the cost. We were used to paying a small, local IT firm pretty short fees for services, but we were also consistently frustrated. Since we made the choice to go with Optistar their service has exceeded our expectations, and are worth every dollar we spend.
Response is always immediate and extremely professional, and if we need a site visit to resolve an issue, they send a representative within a very short window of time.
We are most impressed with Optistar’s depth of knowledge and expertise. I appreciate Optistar’s guidance and that they are always looking for ways to make our business systems more efficient. For instance, recently they moved our architectural firm to a Cloud File Server. The switchover has been a fantastic move for our business.
Carolyn Compton Director of Business Administration
Optistar has Exceeded My Expectations - and I Tend to Have Very High Expectations of Everything
I am absolutely satisfied with Optistar’s service. They respond to requests in a timely, professional manner, and have no problem explaining technical solutions in such a way that non-technical people can understand. They have exceeded my expectations and I tend to have very high expectations of everything. OptiStar has yet to FAIL to meet those expectations - rare in my book! One of the biggest benefits I get from Optistar is their rapid, knowledgeable response to any technical need, no matter the time of day - I've had issues on weekends that have been resolved quickly!
Vertex Environmental Services
Mr. Per Rydén Retiree with over forty years of experience in international development including with the Swedish Government, IUCN, the UN and the World Bank
Better than ANY past IT consultants I’ve ever used
Optistar takes the time to understand my needs and requirements and then to find the best solution to meet them. And it is not always the “latest and greatest” technology. I like that they recommend stable, tried and true solutions.
They do more than just respond to “questions” too. That customer oriented approach combined with their availability to respond to any follow-up questions of clarification make Optistar an ideal IT partner for me - better than any past IT consultants I’ve ever used.
Jeff Bierlein Office Manager and Bookkeeper
Extremely Timely and Knowledgeable Service
We have had excellent service since choosing Optistar to be out IT Specialists. We grew frustrated with previous IT providers. With Optistar our needs are met promptly and we have been very impressed with their attention to detail. Our account manager is committed to attending to our every need.
One thing that always impresses us is OptiStar’ s timely and knowledgeable service. When we call about a problem, our call for help is answered right away. With Optistar, we no longer have to worry about IT and can focus on our patients.
We highly recommend Optistar for any business who wants quality IT services at a fair price point.
Willow Wellness Center, LLC.
Lisa Henry Hospital Administrator
Peace of Mind
We are so happy that we chose Optistar to take care of our information infrastructure. We have peace of mind knowing our systems and our information is protected. Not only that, we are impressed with the customer service that we receive. Optistar is always available when we need them. You won’t be disappointed if you choose Optistar. They provide exceptional service at a fair price.
Gahanna Animal Hospital